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  • Mac Entourage reinstalled to a new hard disc

    Last week, my MacBook hard disc failed. Fortunately, being in London I was able to go to the Apple Store and have a new one installed. I have reinstalled my Office 2004 but when I click on to Entourage, get the message:

    "This identity cannot be opened with this version of Entourage."

    It worked fine before. Plus of course has a lot of information I would like to access from the back up. Fortunately, I was up to date with my Weekly Reviews.

    Can anyone suggest a good way forward?

    Thank you.


  • #2
    Possible Entourage solutions

    Found this fix "download and install Service Pack 2 for Office 2004. Then your installation ought to magically 'find' your main identity without any problem."

    at this site:

    also has some other solutions.

    Good luck,


    • #3
      I found a solution which seems to have worked ! Alleluia - thank you so much for that great link. Perfect.



      • #4
        Good news

        Amazing how e-mail problems can instantly undermine both productivity and peace of mind.
        Glad you're up and running again.