Question: At what point did answering e-mail become my job?
David Allen: Well, at what point did answering anything—your mail, having conversations in your hallway—become your job? It’s all your job. You just have to decide what your work is. As the late, great Peter Drucker said, that’s your biggest job, to define what your work is.
So how do you define what your work is, and therefore should you be doing that? The good news about this overwhelm is that it’s forcing people to make executive decisions that they never felt like they had to make before. “I need to do everything that comes my way.” No, you can’t anymore, sorry. You are going to have to do triage. That means you are going to have to have a conversation with your boss. You are going to have to show up with a list of everything he or she has given you and have a conversation. “Gee, thanks for these new things, can we talk? Because I am not going to be able to do them all.” It’s forcing those kinds of conversations.
That’s why people have this attraction/repulsion to GTD. It ain’t lightweight stuff. If you are really going to work this, that’s what’s going to start to show up.