In the most recent Productive Living, David Allen asks why so many knowlege workers don’t consider processing their inbox to be part of their work. It’s as if they consider processing their inbox to zero to be a luxury reserved for those who don’t get much input or don’t have anything better to do.
DAVID’S FOOD FOR THOUGHT
Processing your work is part of your work
I’m struggling with my impatience. I’m not as neutral as I’d like to be yet about how many professionals regard their inbox processing time as “extra” work that they can’t find time to do.
The stress many people feel can be directly attributed to the avoidance of daily and weekly catching up—with the flood of emails, voice mails, meetings, projects, and other informational and actionable items.
Most people behave as if this stuff is relatively unimportant. I argue that it’s where much of their primary value lies. Knowledge workers are paid to bring their intelligence to bear on input, and improve things by doing that. The decision about what to do with an email and its contents, what it means in terms of the work and standards at hand, is knowledge work.
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